Let's dig into your customers’ experience. I want you to cover a wall with sticky notes so you can begin to see the shape of the questions that you customers ask—and the opportunities these questions give you to meet your customers’ needs. Meet their needs, and you keep the customers.
It’s about them.
|Module 1||About Them - The Customer Journey|
|Unit 1||About Them - The Overview|
|Unit 2||About Them - Customer Voice in Your Head|
|Unit 3||About Them - What Does Your Customer Experience?|
|Unit 4||About Them - Get Over Yourself|
|Unit 5||About Them - Evolution of Customer Journey Maps|
|Unit 6||About Them - Your Customer Journey Map|
|Unit 7||About Them - 30 Questions You Will Answer Everywhere|
|Unit 8||About Them - Chunk It|